FAQ

Frequently Asked Questions - FAQ’s

No question is a silly question. If your question or answer is not here. Or you would like to ask other questions please feel free to contact us. Send us an email, call us or even Facebook message us. We are here to help and waiting to show you our Tuscany.

- What is included in the price of the tours?

We try include a lot for you, however, the short answer is that it depends. All of our tours are typically tailor made and custom tours. We design each tour to the specific needs of each client or group. We do not have pre-package tours with set itineraries and inclusions. Our tours can include some or all of our special partners. We work with a group of incredibly talented and passionate local producers of:

  • Local Wines
  • Cheese
  • Cured and aged meats
  • Olive oil
  • Coffee
  • Lard
  • Chocolate

We like to talk with you and discuss your requirements so we can plan and deliver your perfect Tuscany experience. Please contact us today so we can discuss your needs and prepare a proposal for you.

- Standard inclusions are:

  • Luxury Mercedes vehicles (or similar), with air conditioning
  • Door-to-door pick up and drop off, private services
  • Personalised, tailor made, Customised and flexible itineraries
  • Transport to the all the villages and wineries etc
  • Knowledgeable English speaking drivers
  • Free Bottled water
  • Free travel Magazines
  • Free Wi-Fi within the vehicles
  • Meals for the driver
  • Gas, Tolls, parking, VAT etc.

- How many wineries would we visit during a tour?

How much do you love wine? Would you like to learn more about the wines of Tuscany? Depending on your interests and the time you would like to spend in Tuscany and the different things you would like to see. We will tailor make the itinerary to your needs. We can include 1 winery if you are not very involved in the wine world and are only looking for a simple taste, or we can include 4 or 5 in the tour. We can design an itinerary focused on wines, wineries, and wine tastings.
We can also provide wine and vinification educational tours, for those very much into the wine world. We've already provided some with wine and oil experts, with great satisfaction for our guest.

- To visit just one, to have an experience of the local wines, we would recommend one of the following: Chianti Classico, Brunello di Montalcino, Nobile di Montepulciano, Bolgheri and Supertuscans, Sagrantino di Montefalco, Lambrusco, Barolo, Barbera, Vernaccia di San Gimignano.

- What sort of wineries do we visit?

A private tour through Tuscany's wine regions, is about as authentic and romantic a day out you will find in Italy. Take a quiet winding dirt road lined with cypress trees, olive groves, and vines. You will discover a centuries-old family farmhouse, the home to generations of wine growers. The house sits on 500 acres of rolling fields overlooking Montalcino. You will be greeted with a warm “Buongiorno” from the owner, without the hoards of tourist and tourist buses. Our tours are more personal and more memorable because we take you to smaller family-run wineries. Families who are generations of growers. You actually get to speak with the owners and growers. Passionate people who not only love what they do but enjoy sharing their knowledge and experience with you. They produce limited quantities but high quality, and award-winning wines.

- Are there any extra cost?

Again, this depends on the tour, your needs, your dates, the destinations and the availability of our partners; as we generally run tailor made, custom tours.
Typically we can provide an all inclusive tour, with wine tasting or cheese tasting and lunches etc, with no extra payments required once the final price has been set. However if this is not available due to dates and schedules we will let you know in advance or we can organise alternative inclusions and visits. We present to you an itemised quote outlining all the inclusions and extra payments required before your tour dates, so you know exactly what is included and what additional payments are required.
Additional payments may typically include:

  • Drivers Tips
  • Museum and monument admissions tickets (Uffizi, Accademia Gallery, Piccolomini Palace in Pienza, Leaning Tower, Duomo di Siena, Contrada Museum etc )
  • Cheese tasting
  • Olive Oil tasting
  • Lunches
  • Wineries and wine tasting requested specifically requested by clients (eg Banfi, Antinori, Biondi Santi etc)

- a. Is the food and wine included?

Depending on the timing, availability and your requirements we can include this into the package. We work with some special partners where this is included in the visit to the producer at no extra charge. However with some of our partners you pay them directly for the food or wine tasting. This will all be highlighted in the proposal presented to you prior to confirming the tour.

- What group sizes can you cater for?

We provide tours and service for individuals, couples, families and small groups.

  • Luxury Sedan 2 pax w/ luggage or 3 passenger w/o luggage.
  • Luxury Minivan 8 passengers + luggage (each)

It is best to contact us and let us know the group size so we can come up with a solution for you.

- Is there a minimum or maximum group size?

No, we can cater for any group size, large or small.

- Can you cater for families and children?

Yes. Travelling as a family is a great experience. We can try to organise a tour that cater for all ages, young and old. Our vehicles all have Wi-Fi, so any teenages can still connect to Facebook or snapchat or iTunes. We also provide the baby seats, with no extra cost.

- I am single person or a couple, can I join a group?

No. We provide private tours only. We don't offer joinable tours. Sorry. Our tours are tailor made with different departure times, destinations, itineraries schedules and requirements.

- What other services do you offer?

  • a. Can you help with other travel arrangements?
    With our knowledge and experience we are happy to offer to you our suggestions and recommendations to give you an authentic and local experience here in Tuscany and Italy. However we are not a booking agency for hotel reservations, walking tours or museum tickets etc.
  • b. Hotels transfers etc
    Transfers YES, we provide hotel transfers in Italy and Europe. If you are continuing on your Italian adventure and would like a transfer to your next destination like Rome or Milan for example. We are happy to provide a transfer service for you. Just ask us and we can provide you with a quote.

- Can you organise a custom tour?

Yes. This is our core business goal. Most of our tours are custom designed to deliver you a unique and authentic experience here in Tuscany and Italy.

- I would like to include something extra in the tour, can we do that?

If time allows and if it make sense (along the primary itinerary), it is possible to make changes to the tour. We are happy to discuss different options with you. Most of our tours are tailor made so we can alway design the tour around any ideas you may have.

- Can you drive (transfer) me to other places in Italy and Europe?

YES. We can drive you anywhere. We are happy to offer transfer services.
We can transport you and your group or transfer your luggage if you are hikers, or cyclist etc. We can transfer your luggage to your next destination.
If you would also like to add in any sight seeing into the transfer, this could be nice option to break up the transfer and see more of our beautiful country.
Please feel free to contact us and discuss your needs.

- Do you offer any tours in other parts of Italy?

Yes. We know well the Amalfi Coast to the south of Rome, Cinque Terre to the north, and Emilia Romagna and the regions surrounding Tuscany. To the north of Italy, we know the beautiful lakes districts like Lake Como; and we know well the Piedmont region.
We are also operating in France, Switzerland, Germany and other parts of Europe.
Of course since we are based in Siena, it makes sense to drive tours out of our region if we will spend more than 1 day out of our area of working (minimum 3/4 days in a row to cover the expenses for the driver: meals, hotel, tolls...)
Please feel free to contact us and we can discuss your requirements.

- I have special dietary requirements, can you cater for me?

Yes. Just let us know and our partners we will informed about your allergies and dietary requirements.

- Do we need to tip the driver after a tour?

This is not mandatory in Italy, however if you are satisfied with the service and would like to tip the driver (10%-20%) it is always welcome.

- How long are the tours? How many hours?

Typically a FULL DAY tour is 8 hours and a HALF DAY tour is 4 hours
If you are having a nice time and wish to extend your time or add something into the tour. This is possible, with an extra fee of course. However as we don’t do pre-package tours we are flexible to your needs.

- Where do I have to meet you for the tours?

Since we offer a “door-to-door” service. Just let us know the address of your accommodation and we will pick you up and return you to your hotel or B&B.

- I would like to go to the Palio, I know this is a popular event. How far in advance do I need to book this?

To see the Palio in VIP style from the windows, the bleachers, and the balconies you definitely need to make your tickets reservation a long time in advance. (We can give you our contacts and assistance in order to find the best place at the good price).
But while interested in just seeing the horse race from the Square, this is completely free of charge and you don't need to make any reservation. Just make sure you get there early to find a good vantage point and to soak up the atmosphere.

- Are there any other events or times of the year I need to book in advance?

We are blessed with many national and international events in Tuscany and Italy, and each one needs to be handled separately. If there is a specific event you are interested in attending, it is best to contact us and we can assist you, and offer our advice and recommendations.
Events like Giostra del Saracino, Andrea Bocelli, Benvenuto Brunello, VinItaly etc all need a lot of planning and advance booking times.
Of course summer in Italy and Europe, June to August is the peak tourist time and all attractions and businesses are busy, so if you are planning your trip during this time, we advise you to contact us several weeks in advance to ensure your perfect experience can be organised.

- How far in advance should we book a tour with you?

Ideally we would like 1-2 weeks notice to plan and organise your tour. This is so we can check the availability of our tour partners, the wineries etc. So we can make sure we can meet your requirements and deliver a special tour for you.
However we can turn an itinerary around for you in 24 hours or shorter notice if required.

- I would like to plan a special occasion for my partner, can you help with this?

We can offer all our suggestions and knowledge to create together a great moment for you. We will collaborate with our partners to create a unique experience for you. Simply let us know what you would like and we can present to you different proposals and ideas. Give us a call or send an email. We are happy to help you.

- Is there a best time to visit Tuscany?

Tuscany is incredible all year round. However, in our opinion, the best time is the end of April and May. Or the end of September and October. The temperature is not too hot or cold, and the tourist are a little less. However, Tuscany is beautiful any time of year, you will not be disappointed whichever time you come. Even in winter with a chill in the air, we can organise a private dinner at winery with a cosy wood fire to keep you warm, while you have dinner under candlelight, sipping aged Chianti from a private cellar. We can find magic everywhere for our clients.

-We would like to buy some wine on the tour, can you help use to send it back home?

This can be handle directly with the wineries. In case of any issues, we can help to place you in contact with the winery and solve any issues.

- What are you methods of payment?

We accept payment by cash or credit card.

  • a. Credit Card (please let us know in advance you want to settle your account with credit card, in order to have the credit card reader in the car). Please note that in this case there is a +5% as merchant fees
  • b. Euros, directly to the driver (no extra fees)

-How to finalize the booking?

In order to finalize the booking and secure our availability and the quotation, please fill-out the online booking form at the following link:
Booking: https://www.wedriveyou.it/booking.php Please note that the service is NOT finalized yet, until we will receive the booking form accurately filled out.
PLEASE NOTE THAT YOUR WE ARE NOT CHARGING YOUR CREDIT CARD AUTOMATICALLY AFTER YOUR BOOKING BUT YOU CAN BE FREE TO CHOOSE THE MOST CONVENIENT PAYMENT METHOD.

-What is your cancellation policy?

You can find our cancellation policy in our online booking form at the following link: Booking:https://www.wedriveyou.it/booking.php