Frequently Asked Questions - FAQ’s
We believe that no question is a silly question. If you can't find your question here or need further information, please don't hesitate to contact us. You can call us, email us or even Facebook message us.
It depends, we try to include as much as possible. All our services are tailor made and completely customizable to suit the group's needs and desires. Nothing is pre-packaged or set in stone, we are completely flexible and therefore what's included changes depending on what you desire and which of our partners you choose to visit. In your customized experience you can include activities involving:
- Local Wines
- Tuscan cheeses
- Cured and aged meats
- Olive oil
We are here to discuss your requirements, plan and deliver your perfect Tuscany experience.
There are some standard inclusions for most groups and activities, these are:
- Luxury Mercedes vehicles (or similar), with air conditioning
- Door-to-door pick up and drop off
- Private groups only
- Personalized, tailor-made, customized and flexible itineraries
- Transport to the all the villages and wineries etc
- Knowledgeable English speaking drivers
- Free bottled water
- Free travel Magazines
- Free Wi-Fi in the vehicles
- Meals for the driver
- Gas, Tolls, parking, VAT etc.
Once again, it depends on you and your group.
How much do you love wine? Would you like to learn more about the wines of Tuscany? Do you want to do only wine or rather have several experiences of Tuscany during your stay?
if you are not very involved in the wine world and are only looking for a simple taste we can include only 1 winery, or we can include 4 or 5 in the tour. We can design an itinerary focused on wines, wineries, and wine tastings.
For those who love the wine world, we can also provide wine and vinification educational tours.
Some of the local wines we recommend are Chianti Classico, Brunello di Montalcino, Nobile di Montepulciano, Bolgheri and Supertuscans, Sagrantino di Montefalco, Lambrusco, Barolo, Barbera and Vernaccia di San Gimignano.
We aim to provide a really authentic and romantic experience in Tuscany's wine region, avoiding the crowded tourist wineries. We will take you to discover centuries-old family run wineries, home to generations of wine growers. Where you are greeted with a warm “Buongiorno” from the owner himself. You actually get to speak with the owners and growers, passionate people who not only love what they do but enjoy sharing their knowledge and experience with you. All the wineries we collaborate with produce limited quantities of exclusive, high quality, and award-winning wines, difficult to find in supermarkets.
This depends on you, your wishes, your customized program and the availability of our partners.
Normally we assist you in creating an all-inclusive experience with no extra costs once the final price has been set. However, we will provide you with an itemized quote outlining all the inclusions and extra costs required before your confirmation, so you know exactly what is included and what additional payments are required.
Extra costs are normally for:
- Driver and staff tips
- Museum and monument admission tickets (Uffizi, Accademia Gallery, Piccolomini Palace in Pienza, Leaning Tower, Duomo di Siena, Contrada Museum etc)
- Cheese tastings
- Olive Oil tastings
- Wineries and wine tasting requested specifically by guests, such as e.g. Banfi, Antinori, Biondi Santi.
Depending on the timing, availability and your requirements we can generally include lunches and wine into the experience. Some of our partners include lunch and wine for no extra charge, others require that you pay them directly on site. We will make sure this is clear in our quote for you.
We provide tours and service for individuals, couples, families and small groups. All our tours are private groups. Let us know what size your group is, and we will organize the best experience for you.
No, we can cater for any group size, large or small.
Yes. Travelling as a family is a great experience. We will work with you to organize a day that satisfies everyone in your group, no matter the age. Our vehicles all have Wi-Fi to help keep the kids entertained. We also provide baby seats for no extra cost.
No. We cater for private groups only. Sorry, we do not offer joinable groups.
Yes, of course. This is what we do. Together with you, we design customized experiences to provide you with a unique and authentic experience here in Tuscany and in Italy.
Let us know what you would like to include and if time allows and if it makes logistical sense then we will accommodate your requests.
YES. We can drive you anywhere in Italy and Europe.
We can transfer you and your group or transfer just your luggage, useful for hikers and cyclist.
We can, of course, include sight-seeing stops into the transfer if you would like to break the trip up and see more of our beautiful country.
Yes. We know well the Amalfi Coast to the south. Near Tuscany, we offer Cinque Terre, Emilia Romagna and the regions surrounding Tuscany. To the north of Italy, we can do the beautiful lakes districts including Lake Como; and finally the Piedmont region.
We also operate in France, Switzerland, Germany and other parts of Europe.
We are based in Siena and our drivers depart from Siena, therefore, generally for experiences out of Tuscany we require a job of a minimum of 3 days. However, let us know what you would like, and we will see if we can work out something together.
Yes. Just let us know your needs in advance and our partners will cater for you.
Tipping is not mandatory in Italy. However, if you are satisfied with the service and would like to tip the driver it is always welcome.
A FULL DAY outing is 8 hours and a HALF DAY outing is 4 hours.
If you are having a nice time and wish to extend your time or add something, you are welcome to do so even as a last minute decision during the day. Times can vary depending on your requirements. If, during the day you wish to extend the experience or include something else, then extra hours are charged extra.
We offer a “door-to-door” service. Just let us know the address of your accommodation, we will pick you up and drop you off.
I would like to go to the Palio, I know this is a popular event. How far in advance do I need to book this?
To see the Palio in VIP style from the windows, the bleachers, and the balconies you definitely need to make your ticket reservation a long time in advance. We do not organize the tickets ourselves but can give you contacts and assistance in order to find the best place at a good price. But if you want the true local experience of seeing the horse race from the inner square, then it is completely free of charge, and you don't need to make any reservations. Just make sure you get there early to find a good vantage point and to soak up the atmosphere.
We are blessed with many national and international events in Tuscany and Italy, and each one needs to be handled separately. If there is a specific event you are interested in attending, it is best to contact us so we can assist you, and offer our advice and recommendations. Events like Giostra del Saracino, Andrea Bocelli, Benvenuto Brunello, VinItaly etc all need a lot of planning and advance booking times. Summer in Italy and Europe, June to August, is the peak tourist time and all attractions and businesses are busy, so if you are planning your trip during this time, we advise you to contact us several weeks in advance to ensure your perfect experience can be organized.
Ideally we would like 1-2 weeks notice to plan and organize your experience. This is so we can check the availability of our partners, and we can make sure to meet your requirements and deliver you your dream Tuscan experience.
However, we require only a minimum of 24 hours notice to confirm bookings, sometimes even less.
We can offer all our suggestions and knowledge to help create the perfect memory.
Let us know what you would like, and we will provide you with some options for a perfectly unique occasion.
Tuscany is incredible all year round. However, in our opinion, the best time is the end of April through May. Or the end of September through October. The temperature is not too hot nor cold, and there are less tourists. However, Tuscany is beautiful any time of year, you will not be disappointed no matter when you come to visit. Even in winter with a chill in the air, we can organize a private dinner at a winery with a cosy wood fire to keep you warm, while you have a candlelit dinner, sipping aged Chianti from a private cellar. We can find magic everywhere for our guests.
This can be handled directly with the wineries. In case of any issues, we can help you to contact the winery to solve any issues.
We accept payment by cash or credit card.
a. Credit Card - please let us know in advance if you want to settle your account with credit card (in order to have the credit card reader in the car). Please note that for card payments there is a 5% merchant fee
b. Euros, directly to the driver (no extra fees)
In order to finalize the booking and secure availability and our quotation, please fill-out the online booking form at the following link:
Note that the service is NOT finalized until we will receive the completed booking form. You will be asked to provide a credit card number as a guarantee.
PLEASE NOTE THAT YOUR WE DO NOT CHARGE YOUR CREDIT CARD AUTOMATICALLY AFTER YOUR BOOKING, YOU ARE FREE TO CHOOSE THE MOST CONVENIENT PAYMENT METHOD.
Please see our terms and conditions here: Terms & Conditions for our cancellation policy.